Not what it used to be - Customer Service Representative GEICO Employee Review

This company is horrible. After being work from home for almost 2 years, they are forcing people to go back into the office. Even though it’s been proven that working from home can work. They don’t care about their employees. I used to love my job, now I loathe and despise it. Completely stressed out. About to have a mental break down. Forced to talk to two customers at once, but told that we can’t tell the customer we are helping someone else as well, because we want them to fell like they have our undivided attention. Also not k owing if I will have a job from one day to the next. My previous department was taken away and we were all told that we were going to be doing something else that we all hated. To then be told “hey, we are offering OT to do the job we were previously assigned to do”. The way this company is ran, it’s a complete dumpster fire now.