Pros
Great benefits, Great pay for the area, awesome co workers. Great profit sharing. Nice call center with cafeteria. Great advancement opportunities within the first two years.
Cons
unqualified supervisors who threaten to get you fired if you are struggling, or will bring you a burger king application. Thank God this never happened to me, but I saw it happen to others many times. Very very very stressful. They care more about the numbers then they do about their employees. Unrealistic goals with back to back calls, not enough time to catch a breath. If you have years of tenure and still on the phones, they will do whatever they can to get rid of you. They could get somebody else to answer the phones and pay them a lot less then you. I had a friend who was with the company for 13 years. She dropped one day below the company dependability standard and was immediately fired. I have known several others who has been with the company less then 3 years that had worse dependability and was and nothing was done to them. Also if you haven't been promoted within the first two years of employment, good luck trying to get promoted later. After approximately two or three years, you are deemed unpromotable.