Pros
Good benefits. Thats the only good thing!
Cons
Micro managed. NO matter how good you do on a call there is alway a "but". You can be on a call for 20 minutes and the customer is satisfied, but one thing wrong fails the whole call. Expectations are to high. Management doesnt see you as a human, they see you as a number. You dont just handle a customers request, you then have to squeeze in so much other stuff that they didnt call for or ask for. Then your told to cut down your talk time. Hard to get time off. No respect for CSR dept at the Virginia Beach office at all, and hard to get out of that dept. if you get a chance to post for another position. Dont bother trying to ask supervisors for help either. If you call their desk phone they wont answer, even if you can see them sitting right at their desks. When a sup does answer they tell you to call another sup, that they are busy. If a customer asks to speak to a sup, forget about it. Most sups will just telll you what to tell the customer. Most HATED job I ever had................