Pros
-Good Pay -I actually like what I do.
Cons
It's a shame because I do love my job but this place takes micro-management to a completely new level. They will cut you down until there really is nothing left with their ridiculous goals and 'A-Call' criteria. It does not matter if you get 50 components to a call correct, if you forget to tell someone about Geico.com you get marked down all together. They have these things called 'Css' surveys which count for 20 percent of your score. Anything less than a 9 counts as a 1 which is just asinine. Also, if the customer has a problem with your Liability decision or the field Adjuster they are going to mark you low. The job really is a sales position of trying to force people into their special shops. Just an overall bad place to work. If you want to come home from work depressed everyday and feeling like the world's biggest screw-up than get a job here.