Not For Everyone - Auto Damage Adjuster GEICO Employee Review

Unlike other insurance companies that have mobile adjusters, GEICO requires you to handle the auto damage portion of the claim from start to finish, no matter what happens. While other companies have a total loss department and associates that handle rental, you will be required to keep track of these things as well which quickly becomes overwhelming. On top of that, you are basically a one person call center, expected to take calls (monitored, recorded, and graded) while driving, writing claims, whatever you are doing and also document the claim file when you are finished. While insurance claims is never a happy business, GEICO exacerbates the issue with customers due to their cheapness making it very difficult to make customers happy and be compliant with GEICO's strict company policies. Even when GEICO is doing the right thing, you will still have to deal with fraud almost daily from both customers and repair facilities. Keep in mind also that customers will feel entitled to whatever they desire since they are either the insured who pay premiums every month or they're the claimant and are not at fault for the accident. In the end the stress was so great I started having panic attacks after work and on the weekends; at that point, I knew it was time for me to go. If this kind of environment sounds good to you, by all means go for it as it is a great way to get in the industry, but start looking around after a year or two because GEICO is known to underpay and overwork their adjusters. After you get through GEICO you can hop over to another company and enjoy anywhere from a 5k-20k salary increase depending on the company. If this is the route you take I'd advise learning all you can during your tenure as GEICO's training is horrible and most of the knowledge you gain will be self taught or gleaned from experienced adjusters/estimators.