Solid Work, Terrible IT, Poor communication with other departments - Inside Sales Representative GEICO Employee Review

4.0
Nov 21, 2025
Recommend
CEO approval
Business outlook

Pros

Excellent Work Benefits Lots of time off. You can literally just say "I'm done for today" and leave if you have the vacation hours. Lots of data and feedback so you know where to improve. They pay for your 20-44 license.

Cons

Terrible IT work. The incompetence will surprise you when the application fails on you for the nth time. Zero AI use, making niche insurance laws very hard to look up, frustrating customers. You're the frontline of dealing with customers, and the underwriting department never tells you why this or that customer is denied. You often end up being the bearer of bad news with no good reason for it. Very annoying compliance department (so-called "Quality" metrics), who basically demand that you stay a good little machine, completely ignoring all contextual indicators on the call.

Explore other reviews about GEICO

5.0
Jun 8, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

GEICO is one of the largest employers in my smaller town, so I've heard all the good, the bad, and the ugly. What a pleasant surprise it's been working here! There is so much intentional change to create a great employee experience and get the right team leaders in place. Highly recommend not putting too much weight into older negative comments if you're thinking about applying. I've been very happy with my salary, the benefits/time off, culture, and leadership (both locally and senior leaders). I feel like there's a lot of room to continue to grow my career here and I see the same opportunities for others.

Cons

Really nothing major that I can think of!

5.0
May 27, 2026
Recommend
CEO approval
Business outlook

Pros

Strong opportunities for career growth Many people are willing to mentor and support others without expecting anything in return Supportive culture, even from people who may not know you personally Increased focus on education and development, especially for leaders More company activities at the local office, which has been a welcome change Fun associate engagement opportunities like escape rooms, art activities, games, and food events So many opportunities for recognition

Cons

There are still some areas where the company appears to be rebuilding trust and confidence Change is noticeable and appreciated, but some improvements are still in progress Feedback has clearly helped shape recent changes, and it will be good to see that progress continue

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