If you want a career in Fashion, THIS PLACE is NOT it - Customer Service Representative (ECommerce) Forever 21 Employee Review

1.0
Jan 6, 2014
Recommend
CEO approval
Business outlook

Pros

I quit right before they moved HQ to an even farther place in LA, so it was free lunch and I met some great friends who I still keep in contact with.

Cons

SO UNORGANIZED that I don't know WHERE to BEGIN. I felt HORRIBLE for the customers we had to LIE to about 80% of the time asking where their orders where and why they couldn't exchange. So many times I wanted to tell customers, you are right, I don't understand why this is the policy.

Explore other reviews about Forever 21

5.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule because I was in college

Cons

The pay was at a minimum

3.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

good discount and good coworkers

Cons

over worked by upper management

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