Forever 21 Reviews

Updated Sep 20, 2021

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Found 6,553 of over 6,994 reviews

3.2
47%
Recommend to a Friend
55%
Approve of CEO
Forever 21 CEO Daniel Kulle
Daniel Kulle
256 Ratings
Pros
  • "Great with schedules, fast paced environment(in 319 reviews)

  • "Great people, Fun working environment, mostly younger people straight out of hig school or college(in 168 reviews)

  • Cons
  • "If you're looking to work there for the Employee Discount, it is only 10%(in 265 reviews)

  • "Receive minimum wage in long hours(in 248 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Workplace

      Sep 15, 2021 - Customer Service Representative in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It is a very good and safe workplace

      Cons

      There is nothing bad about this place

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    2. 4.0
      Former Employee, less than 1 year

      it was okay

      Sep 16, 2021 - Sales Associate in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      hours were flexible people were okay job was easy

      Cons

      management had favourites some people took advvantage of the new recruits

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    3. 3.0
      Former Employee, less than 1 year

      Ok

      Sep 18, 2021 - Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Staff discount Fun part time job

      Cons

      Working weekends and evenings Demanding customers

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    4. 5.0
      Current Employee

      Good overall

      Aug 26, 2021 - Sales Associate in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good experience overall. Enjoyed it

      Cons

      no room to grow there

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    5. 3.0
      Former Employee, more than 1 year

      Sales

      Sep 1, 2021 - Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -meet fun people and make friends

      Cons

      -overworked, no consideration for life outside work

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    6. 3.0
      Former Employee

      It is an ok company

      Aug 23, 2021 - Sales Associate in Burnaby, BC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working flexible hours when you need it

      Cons

      Working with angry customers sometime

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    7. 3.0
      Former Employee

      Typical / Average Retail Don't Expect Much

      Aug 20, 2021 - Sales Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Learned a lot about the inner workings of the specific branch, and actually had fun conversing with customers on the job. The overall work environment was just average and very standard for a retail job. Good stepping stone type of job if you are a student, or just trying to support yourself with another source of income. Don't expect too much from the pay though. It will likely be minimum wage if you are starting out with no prev retail exp. There is a chance for growth overtime for the visual merch role.

      Cons

      Lack of training. Not enough "seniors" around to ask for help. Lots of self-learning, and trying to figure things out yourself. On the job, it was incredibly difficult to find anything in store. A common complaint from customers, as well as 21's sales reps. Unless the item was a new product or featured item, there is no set placement for things. Everything was sorted via "style." If no one knew which styling the clothing belonged to... it would be sorted into some random section. This made it very difficult to help customers locate things if they did come back.

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    8. 4.0
      Former Employee, more than 1 year

      Great

      Jul 29, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good over all 1st job. You get to work with many great people. Busy and time flies by. Always something to do.

      Cons

      No benefits for part timers. Miscommunication , sometimes too much work and late closings. Depending on location no room for growth

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    9. 2.0
      Former Employee, more than 1 year

      Horrible Environment

      Aug 10, 2021 - Cashier/Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      As an employee, you'll always be busy when you're working There's always shifts to take because everyone always gives out theirs.

      Cons

      The discount is trash (10%) Management is always bad. Lots of drama from Managers and employees Customers are rude. They don't give refunds, just store credit

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    10. 3.0
      Former Employee, less than 1 year

      Nice co workers bad management

      Aug 10, 2021 - Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      My conworkers were anazing. That’s it.

      Cons

      Managers who don’t care & constantly quitting

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