Worst experience of my entire life - Account Executive Experian Employee Review

1.0
Jun 5, 2019
Recommend
CEO approval
Business outlook

Pros

As an FCA accredited business and many clients using existing bureau based services financial services and consumer business clients will nearly always take a meeting.

Cons

Where do I start. Lots of inexperienced younger people in the division I joined who seem to be in “management” positions but really don’t have a clue. The team I joined we decimated by redundancies in 9 months. Think they know all about “sales” but actually many are renewing stuff not actually selling new value. Senior management toxic, abusive and threatening. Customer NPS scores are very low. You can be in account management but not have any accounts! Products that are “new” and exciting are really just a rehash of the old stuff with a new marketing spin. Often these are half built. Team members can be hear today / gone tomorrow. Targets are set by accountants and are massively disproportionate to reality creating huge stress in the workplace. People are generally used and abused it seems in a place that is supposed to represent a brand of integrity.

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Experian Response
6y
Thank you for leaving feedback. Creative a positive and supportive work atmosphere are of high importance for us as we think it enables our employees to innovate and succeed. We are sorry to hear that your experience did not align with our philosophy and standards. We take this feedback seriously, thank you again for leaving a review.

Explore other reviews about Experian

5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Great work culture! Everyone is welcoming. I really like the work-life balance.

Cons

There are really no cons that I can think of.

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Experian Response
1w
Thank you for sharing your experience. We’re glad to hear that you’ve felt welcomed and supported, and that work‑life balance has been a positive part of your role at Experian. We appreciate you taking the time to share your feedback and are happy to have you on the team.
1.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Decent salary & benefits, monthly no internal meeting days

Cons

Friendly reminder that HR does not care about you. They care about staff with seniority, whom they will allow to retaliate despite that being against company policies. Think twice about reporting the higher ups because it will come back to haunt you, guaranteed. Also, AI is the only thing that matters anymore. Watching the volume of once-impressive colleagues become so single and simple minded through constant AI usage is not only disappointing but genuinely alarming. Thinking for oneself is no longer the standard, it seems, and speaking against such unfettered use of AI in all things will get you professionally ostracized.

1
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Experian Response
1w
Thank you for taking the time to share your feedback. We’re glad to hear that compensation and certain aspects of the work environment have been positive. At the same time, we’re sorry to hear about your experience and appreciate you raising these concerns. Creating a workplace grounded in respect, fairness, and accountability is essential, and feedback like yours is important as we continue to reflect on how we support our people and reinforce a positive and inclusive environment.
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