Great place to work - Senior Operations Analyst Experian Employee Review

4.0
Jan 30, 2017
Recommend
CEO approval
Business outlook

Pros

The people are generally great, I can't really criticise anyone and they are all genuinely friendly. The company wide benefits are very encouraging and socially driven. The rewards package generally is designed to motivate people to stay long term and create a rewarding atmosphere on a individual and team level Generally a social atmosphere. If you are use to working in a big company and the smaller boundaries of roles in such a company, you'll like it here.

Cons

As with (probably) any mult-billion company, the business units and internal teams are very siloed. Creating a glass door between a lot of teams into not only how they function but where they are in the actual business. This is evident even on neighbouring teams at times. Not a technically hands on role, despite it being 70% technical vs 30% IM. This is a Analysis role with occasional intervention in the monitoring of a world-wide estate of IT infrastructure for Experian. In Day time, this is a role where you simply intervene and escalate certain alerts to specific specialist teams. In night time, you monitor the same alerts with a little more power and weigh up if people need to be called out to look at problems. Open plan environment with management looking over your shoulders from their desks (Cinema style seating - 1 or 2 rows behind you). Some staff have come directly from Service Desk teams and are process driven, whilst others (me included) have come from 3rd line IT roles making this a very mixed and confusing environment at times. Most staff appeared to be very pigeon-holed into "their way of doing things" and controlling that way of being individually rather than at a team level (technical).

Explore other reviews about Experian

5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Great work culture! Everyone is welcoming. I really like the work-life balance.

Cons

There are really no cons that I can think of.

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Experian Response
1w
Thank you for sharing your experience. We’re glad to hear that you’ve felt welcomed and supported, and that work‑life balance has been a positive part of your role at Experian. We appreciate you taking the time to share your feedback and are happy to have you on the team.
1.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Decent salary & benefits, monthly no internal meeting days

Cons

Friendly reminder that HR does not care about you. They care about staff with seniority, whom they will allow to retaliate despite that being against company policies. Think twice about reporting the higher ups because it will come back to haunt you, guaranteed. Also, AI is the only thing that matters anymore. Watching the volume of once-impressive colleagues become so single and simple minded through constant AI usage is not only disappointing but genuinely alarming. Thinking for oneself is no longer the standard, it seems, and speaking against such unfettered use of AI in all things will get you professionally ostracized.

1
avatar
Experian Response
1w
Thank you for taking the time to share your feedback. We’re glad to hear that compensation and certain aspects of the work environment have been positive. At the same time, we’re sorry to hear about your experience and appreciate you raising these concerns. Creating a workplace grounded in respect, fairness, and accountability is essential, and feedback like yours is important as we continue to reflect on how we support our people and reinforce a positive and inclusive environment.
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