Customer Care Professional - Anonymous employee Experian Employee Review

2.0
Aug 17, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

co-workers are all nice and friendly, you make long lasting friendships with a lot of the people who work there.

Cons

Management is rude and makes you feel like you're back in high school. If the managers sees that you don't like her she'll make you like her, by threatening your job. Constantly cleaning house. They prefer to let a great worker go than to get rid of the bad seeds. Recently gave bonuses to new hires and not veterans because they want everyone to be at the same pay rate, mean while veterans have been waiting for a year to receive a new raise. It took two years to get off of a "flex" schedule because they couldn't come up with a good enough system to accommodate everyone's schedule requests.

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5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Great work culture! Everyone is welcoming. I really like the work-life balance.

Cons

There are really no cons that I can think of.

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Experian Response
1w
Thank you for sharing your experience. We’re glad to hear that you’ve felt welcomed and supported, and that work‑life balance has been a positive part of your role at Experian. We appreciate you taking the time to share your feedback and are happy to have you on the team.
1.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Decent salary & benefits, monthly no internal meeting days

Cons

Friendly reminder that HR does not care about you. They care about staff with seniority, whom they will allow to retaliate despite that being against company policies. Think twice about reporting the higher ups because it will come back to haunt you, guaranteed. Also, AI is the only thing that matters anymore. Watching the volume of once-impressive colleagues become so single and simple minded through constant AI usage is not only disappointing but genuinely alarming. Thinking for oneself is no longer the standard, it seems, and speaking against such unfettered use of AI in all things will get you professionally ostracized.

1
avatar
Experian Response
1w
Thank you for taking the time to share your feedback. We’re glad to hear that compensation and certain aspects of the work environment have been positive. At the same time, we’re sorry to hear about your experience and appreciate you raising these concerns. Creating a workplace grounded in respect, fairness, and accountability is essential, and feedback like yours is important as we continue to reflect on how we support our people and reinforce a positive and inclusive environment.
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