Horrible, hostile environment and archaic software - Anonymous employee Experian Employee Review

1.0
Jul 20, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Having a FTSE50 company on the CV will carry some weight. - Free lunch once a week in 1 of 3 restaurants.

Cons

Despite reading all the negative reviews before I joined, I took them with a pinch of salt and thought it was mostly just people being bitter. I soon found pretty much ALL the negative comments on here to be true. Lots of brown-nosers, customers despise you due to you constantly ripping them off and archaic / out-of-date software. In sales the number comes above everything, including customer satisfaction and future business - they fully expect you to screw over customers and destroy relationships in order to hit monthly targets. Retention rate is shocking due to a lot of people realising quickly this is not an enjoyable place to work, hence why a lot of people leave within a year. In core sales, success depends entirely on the accounts you get given and most newbies get the accounts no one else wants to touch and most of those customers don't want to touch EDQ, so it's no surprise many leave within a year. They've also done a poor job of integrating the X88 Pandora business into EDQ. This is clearly the future of the business, but only a few can sell it.

Explore other reviews about Experian

5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Great work culture! Everyone is welcoming. I really like the work-life balance.

Cons

There are really no cons that I can think of.

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Experian Response
4d
Thank you for sharing your experience. We’re glad to hear that you’ve felt welcomed and supported, and that work‑life balance has been a positive part of your role at Experian. We appreciate you taking the time to share your feedback and are happy to have you on the team.
1.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Decent salary & benefits, monthly no internal meeting days

Cons

Friendly reminder that HR does not care about you. They care about staff with seniority, whom they will allow to retaliate despite that being against company policies. Think twice about reporting the higher ups because it will come back to haunt you, guaranteed. Also, AI is the only thing that matters anymore. Watching the volume of once-impressive colleagues become so single and simple minded through constant AI usage is not only disappointing but genuinely alarming. Thinking for oneself is no longer the standard, it seems, and speaking against such unfettered use of AI in all things will get you professionally ostracized.

1
avatar
Experian Response
4d
Thank you for taking the time to share your feedback. We’re glad to hear that compensation and certain aspects of the work environment have been positive. At the same time, we’re sorry to hear about your experience and appreciate you raising these concerns. Creating a workplace grounded in respect, fairness, and accountability is essential, and feedback like yours is important as we continue to reflect on how we support our people and reinforce a positive and inclusive environment.
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