Worse every year - Technical Support Engineer II Dell Technologies Employee Review

3.0
Sep 19, 2024
Recommend
CEO approval
Business outlook

Pros

Diversity and Inclusion is actually, strangely, one of the company's strongest traits - I've had gay, trans, immigrant, and multi-racial (or whatever the correct terminologies are) coworkers by the dozens and they never seem to be treated differently from the rest of us. The benefits package is one of the best available in this state. It isn't a starvation wage, even though it's generally low by tech industry standards.

Cons

Senior management has no idea what they're doing or why. It feels more like being a member of a cult than a productive employee when every single encounter with leadership above my immediate supervisor boils down to them preaching the latest company buzzwords and sales pitches to the grunts and refusing to answer questions or concerns. Everything feels like a bad joke. All internal training is focused on how to use generative AI in the most basic way possible, they do layoffs every single month (while keeping us in a hiring freeze for years and years on end), and they threaten not to promote us in order to try and trick us into giving up remote work (the best perk remaining), even though the super-majority of employees will never see a promotion of any kind by design. Actual numbers of promotions from within are in the single-digit percentages. Promotion opportunities happen once every year or two and have dozens to hundreds of candidates vying for that one position. Additionally, senior management has an open and obvious perception of employees as children. To the point that they will talk about example employee concerns as, "And then Little Johnny said this, and Little Suzy thought that, and-"

Explore other reviews about Dell Technologies

5.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

Great people, some of the best. Excellent culture

Cons

Rapid changes in directions and strategies

1.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

At this point? None honestly.

Cons

They did a complete 180 since I got hired. Came in as remote during COVID and now that they forced most people back to the office, they made us 3rd class citizens in the company. Can't get a raise, a promotion, any spiffs or even the same contests that the people in the office do. This company does not keep promises and has been constantly doing workforce reductions ever year like clockwork for 4 years now. The COO Jeff Clarke is an absolute clown as well, you have to go into the office dressed as business casual, but this guy goes to One Dell World in undersized lame t-shirts every year. Hypocrisy at all levels of this company. Just looking for a good opportunity and I am out, after talking to my co workers I feel like 70-80% feel the same. The tools also suck and are down half the time as well.

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