The new Dell looks nothing like the old EMC - Senior Account Executive Dell Technologies Employee Review

2.0
Oct 17, 2023
Recommend
CEO approval
Business outlook

Pros

Brand awareness with Customers - you can always get appointments. The benefits are good, as is expected with large Technology companies. Work/Life balance and flexibility are emphasized very well.

Cons

Dell is a great company from a culture standpoint, it's just not a great company to work in Sales. They deliver random Quotas every half with very little explanation. Your Manager/Director has almost no input into the Quota setting - he/she has little input into their own Quota. With the Quota setting so random, and Comp plans based in based on half-year periods, your performance fluctuates. When you do too well - they cap your commission using a "windfall" clause in the comp plan. When you don't do well there is no recourse - no resetting the Quota mid-half when they know it's a big miss. And because Dell pays against Quota based on shipping not booking, they have line of sight to your backlog when assigning your Quota for the next FY. This severely inhibits your ability to overachieve. It's also hard to be in Sales when you can't get travel approved. Dell is VERY frugal, and since Covid they've really tightened even more. Again, this is nothing like the EMC model. Dell Executive Management seems to favor a sales model where the brand sells itself, and Sales Reps are facilitators for Customers who want to do business. The type of Sales role is easy to fill with lower-level paying Sales roles, people living in Austin and staying on Zoom calls all day long. You should expect to get Zoom fatigue if you go to work at Dell. It's every day since Covid - Zoom to WebEx to Teams to Zoom, back to back all day. The Executive Leadership in Sales has some major gaps in talent versus the EMC days. Sure, Michael Dell is an industry visionary. But who hires John Byrne, who's from Scotland and has a thick accent, to run America's Sales? John actually wore a kilt to the America's Presidents Club kickoff ceremony this year! It's great that he is proud of his heritage - but this is the AMERICA'S Presidents Club. Why don't they have anyone from the Americas running the Americas??

Explore other reviews about Dell Technologies

5.0
Jun 27, 2026
Recommend
CEO approval
Business outlook

Pros

Very helpful and knowledgeable community, incredibly easy to talk to anyone in any part of the business. Gave me a wide range of experiences/projects.

Cons

Limited intern bonding opportunities when compared to Round Rock office.

3.0
Jul 4, 2026
Recommend
CEO approval
Business outlook

Pros

The people are the best part of this job. I have met so many amazing people in this role. Even some I would consider life long friends. I think the experience gained from this job has also been useful for any sales role you may need for any future endeavors in sales or the tech industry.

Cons

Upper management has made many changes to the compensation and the metrics which has for sure effected employee satisfaction. Turnover rate is insane as there’s a new hire class literally every month. Dell itself is running out of room and they are not making any new teams for the new hire classes which has left more tenured reps in a vulnerable position.

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