Comfortably numb - Services Account Manager Dell Technologies Employee Review

2.0
Sep 7, 2008
Recommend
CEO approval
Business outlook

Pros

Work-Life balance is excellent. This is a great company to "earn a living" at. There is not much push from management, or drive from staff, to do anything outside of M-F 8 to 5. If you have hobbies and/or a family, this is tough to beat in terms of time. Benefits are decent (more expensive to employee each year). Good coverage with many "customizable" options. You can taylor a plan to your needs. It is certainly expensive, but still cheaper than you could find on your own. Compensation is fair. Seems to be pretty much middle of the road. Have seen similar jobs for more $$ and for less $$. Other similar companies seem to pay about the same. Company has done a good job jumping on the green bandwagon with several new initiatives. Flexible Work Schedule - Plant a tree - Recycling programs - just to name a few.

Cons

A lot of change for change sake vs well thought goals. I have never seen a company react in this reckless manner. Senior management expresses a desire and middle management implements change without any thought put into the process. Often times sub-groups of an organization are in direct conflict with each other. Current downsizing and "selling off" of company does not provide any sense of job security. Employees are the first to be hacked away at when the investors are unhappy. Company does not re-invest in it's largest asset - it's employees. Business grows 3 times faster than head count. There is a saying amongst the lower ranks that Dell is one of the best at forcing attrition through miserable working conditions - no career pathing, no stability, high stress environment (90% of Dell employees on anti-anxiety prescriptions),lack of AC, outdated equipment, etc., etc. Far too many projects that are pushed as policy to pad a managers resume vs solving an actual problem. Real problems are rarely addressed in Dell's BPI process. Usually projects are implemented based on what the current senior management "buzz" happens to be at the time.

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5.0
Jan 11, 2026
Recommend
CEO approval
Business outlook

Pros

Good pay Good work life balance

Cons

hard communication hard to get promoted

1.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

At this point? None honestly.

Cons

They did a complete 180 since I got hired. Came in as remote during COVID and now that they forced most people back to the office, they made us 3rd class citizens in the company. Can't get a raise, a promotion, any spiffs or even the same contests that the people in the office do. This company does not keep promises and has been constantly doing workforce reductions ever year like clockwork for 4 years now. The COO Jeff Clarke is an absolute clown as well, you have to go into the office dressed as business casual, but this guy goes to One Dell World in undersized lame t-shirts every year. Hypocrisy at all levels of this company. Just looking for a good opportunity and I am out, after talking to my co workers I feel like 70-80% feel the same. The tools also suck and are down half the time as well.

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