Dark days ahead and the ship is taking on water, where are the rats? - Technical Support Representative Dell Technologies Employee Review

1.0
Jan 23, 2009
Recommend
CEO approval
Business outlook

Pros

Some of the people that work there are great people to be around. The pay is not great but just ok. My now overpriced medical insurance. There is more available parking these days.

Cons

The stress, especially for those in customer facing roles. Opportunities for advancement do not exist anymore. One always has to be on guard because ever since the first round of layoffs the needs of the business will outweigh yours. Promotions do not go to the most qualified. Brown nosers seem to do the best. Having Dell on your resume just isn't what it used to be. Sometimes multitasking isn't the most efficient way to be doing things. No raise this year but I guess that is ok Dell needs that nickel more than I do

Explore other reviews about Dell Technologies

5.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, PTO, and opportunities for growth

Cons

Things are constantly changing, case load is overwhelming and it can be hard to keep up

1.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

At this point? None honestly.

Cons

They did a complete 180 since I got hired. Came in as remote during COVID and now that they forced most people back to the office, they made us 3rd class citizens in the company. Can't get a raise, a promotion, any spiffs or even the same contests that the people in the office do. This company does not keep promises and has been constantly doing workforce reductions ever year like clockwork for 4 years now. The COO Jeff Clarke is an absolute clown as well, you have to go into the office dressed as business casual, but this guy goes to One Dell World in undersized lame t-shirts every year. Hypocrisy at all levels of this company. Just looking for a good opportunity and I am out, after talking to my co workers I feel like 70-80% feel the same. The tools also suck and are down half the time as well.

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