Pros
Good benefits, The people I support under the contract are awesome. CompCom has won many contracts that you can jump to.
Cons
We get no support or raises from the gumby back boned management. The people who write the contract do not seem to have a clue. When we have a good manager they usually leave for a better company. The daily stress only gets worse when they add more work because they laid off more people. We have to deal with Level 1 not getting the correct info like location, contact info. How about getting the cases to us on time so we can help our customers. I constantly have to manage my cases for things that I should not have to do. Then it is my responsiblity to make sure that the case is on the wash list or my review is affected by the metrics of someone elses mistakes. The reviews are the most ridiculas I have ever had. I went from top employee to 32 after a change of management. Nothing changed but the layoffs more work and a different manager. I did not receive a raise when I Exceeded Expectations for 2.5 years. Then dropped to meet expectations when they announced the chance of getting a raise.