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Service Desk - Anonymous employee CSC Employee Review

2.0
Oct 21, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Extensive paid training, decent starting salary, modern offices (recently relocated), nice colleagues to work with, good team Potential to grow within the company

Cons

Life-work ratio is a disaster, devastating fixed late afternoon shifts with no chance to change or rotate, from 2.30 pm and sometimes going on until after midnight. No overtime paid. Required to report to work earlier to prepare. Way too American and Corporate. Constantly understaffed with harsh amounts of calls and work to deal with.

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1.0
Aug 14, 2025
Recommend
CEO approval
Business outlook

Pros

Good benefits including 401(k) with company match.

Cons

Unrealistic workload. The pay does not match the amount of stress that comes from the amount of work given. They are hiring new employees for the same role offering about $30k-$40k more than they pay those who have been there for years instead of compensating current employees fairly. Management is out of touch. They are so focused on numbers that they cannot clearly see the internal issues that are compromising relationships with customers.

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