Pros
Great Colleagues who are supportive and helpful, only when they are free though. If they are not, your really are going to struggle! Amazing entry level to advanced internal CGI training website to train for other areas of IT, kind of like Udemy. But because of the daily stress, you really only have your weekends to study/use this unless your a night owl. Only other Positive is working from home, but because of the poor pay and stress of role you might as well work in Sainsburys and earn more!
Cons
Atrocious Training from induction to actual job role. Induction week was waste of time teaching things we did not even actually use! Training it self was bad, even simple basic areas are not explained and then your thrown into the deep end and struggle taking phone calls! Especially when your given like 8 hours just to get used to the systems appalling! 0 equipment was given, most jobs give you support and equipment like monitors etc, this company give nothing and say they didn't plan for the covid-19. Yet they give full remote positions and then cant give equipment does not make sense? You cant do these roles with just 1 small screen laptop, not everyone can afford monitors and keyboards especially when we are in these struggling times. Even the laptops are poor and old. You need the latest processes and rams .