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      Booking.com

      Part of Booking Holdings

      Engaged employer

      Booking.com reviews

      Customer Service Executive - Customer Service Executive Booking.com Employee Review

      4.0
      Mar 17, 2016
      Customer service executive
      Recommend
      CEO approval
      Business outlook

      Pros

      When it comes to CS in the service industry (hotels & other accommodations) Booking.com is a good choice. The job itself can get taxing after a while, but there are no scripts to read from and no one breathing down your neck. It's a team-based atmosphere, where the job of everyone above you is to help you succeed.

      Cons

      It's a customer service job. People will call you while in a bad mood, or will want to tell you their life story, cutting into your productivity.

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      1mo
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      4.0
      Jul 7, 2026
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      People are great, I have created amazing connections and friendships along the way. Fun work environment we work hard but are able to play harder. Global reach, often connecting with people around the world.

      Cons

      Not much mobility and constant change. Hard to be stable in that kind of environment. Many times the plan is not fully complete before expecting execution and very siloed creating duplication of effort and work.

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