Booking.com Reviews | Glassdoor.ca

Booking.com Reviews

Updated Sep 13, 2019

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Found 2420 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
60%
Recommend to a Friend
81%
Approve of CEO
Booking.com CEO Glenn Fogel
Glenn Fogel
17 Ratings
Pros
  • "Supportive and enthusiastic work environment(in 131 reviews)

  • "Free lunch/vouchers are provided for daily lunch meals(in 127 reviews)

Cons
  • "I have been working to support different team leaders in different teams(in 113 reviews)

  • "Customer service department has very high turnover rate(in 91 reviews)

More Pros and Cons
  1. "Healthy work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time

    Pros

    - Great values - Inclusivity - Travel perks

    Cons

    - Not for the people who want to do a lot of refactoring

    Booking.com2019-08-04
  2. "Job"

    StarStarStarStarStar
    Current Employee - Customer Service in Toronto, ON

    I have been working at Booking.com full-time for less than a year

    Pros

    Company culture Benefits Pay and hours Easy work

    Cons

    Company only cares about numbers and results You must get close to managers if you want to move positions You mostly deal with complaints

    Booking.com2019-09-14
  3. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Toronto, ON
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Booking.com full-time for less than a year

    Pros

    Good benefits like health insurance, bonus and PTO

    Cons

    The job can be very stressful

    Booking.com2019-08-23
  4. "Good place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Services Trainer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for more than 3 years

    Pros

    Decent Pay Good benefits compared to market offer If you want to be involved, it will motivate you to come back

    Cons

    Lots of changes at all times, at times can be overwhelming Unless you're in Amsterdam (HQ) then career opportunities are very limited

    Booking.com2019-08-20
  5. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Booking.com full-time for more than a year

    Pros

    Good benefits Good location Nice office

    Cons

    They said is all about behaves but is truly all about the numbers!

    Advice to Management

    Stop to treat agents like kids.

    Booking.com2019-08-29
  6. "Amazing people & culture, great benefits, pay & development, unreal vacation time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Support in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for more than a year

    Pros

    Very special and supportive culture, people are encouraged to be themselves, huge focus on diversity, having community and world impact, development and support of employees. Most leaders are very supportive, fun and committed to employee's growth. The office itself is beautiful, modern with many perks of a 'tech' company...free food, massage chairs, games room, amazing parties, etc. Vacation days off extremely... generous. The Booking,com product is something very successful and to be very proud of.

    Show More

    Cons

    Limited career growth in some roles because most are in HQ. As a call centre, some usual processes that affect flexibility, but still a much better centre overall than other companies.

    Advice to Management

    Continue to find ways to offer new growth or roles. Continue to focus on development of employees and leadership.

    Booking.com2019-08-14
  7. "Positive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Customer Service Specialist in Toronto, ON
    Recommends
    Approves of CEO

    I worked at Booking.com full-time for less than a year

    Pros

    Lots of different kind of cases to work on that offer solution giving experiences

    Cons

    More supervisors needed for the night shift, when decisions have to only be made by supervisors

    Advice to Management

    Be more available at all hours of the day

    Booking.com2019-08-07
  8. "Customer Care Guest Specialist"

    StarStarStarStarStar
    Current Employee - Customer Care Specialist 

    I have been working at Booking.com full-time for less than a year

    Pros

    Culture was amazing and as an employee I felt very respected.

    Cons

    High turn over due to call center environment and the customer interactions does take an emotional toll on you.

    Booking.com2019-08-06
  9. "Joy change and productivity."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Guest Specialist in Toronto, ON
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Booking.com full-time for less than a year

    Pros

    They take good care of their employees and help you develop.

    Cons

    You need to be open to feedback. Get use to changes and develop a tolerant friendly nature.

    Advice to Management

    With higher salaries noone would ever leave.

    Booking.com2019-07-07
  10. Helpful (9)

    "Abusive Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Booking.com full-time for more than a year

    Pros

    You will get introduced to some cool people and make new friends. Free fruits and coffee are served every day

    Cons

    Continuous "meetings" between TLs and their managers claiming that these meetings are to support us. Specific people sit with each other for hours and hours as if they were creating a rocket to the moon. When they are supposed to support the staff you don't find any support. Customer Service Managers have no clue on what's going on in the floor. Customer Service Managers claim that they are open for feedback when... this is all fake. You can't talk about your TL in any way because you will be the "problematic" person in the team. In your 1:1 meeting, you are supposed to talk about your own development and express your feeling about what you face in your everyday job, they don't listen... They just don't listen The problem is not in the job itself, it's with the management

    Show More

    Advice to Management

    Some TLs are not supposed to be in their position. managers should open their eyes on what's going on. When you pass by an agent, try to talk to them, be friendly and show that you care, they might have something to say :))

    Booking.com2019-07-24
Found 2420 reviews