Booking.com Reviews | Glassdoor.ca

Booking.com Reviews

Updated Jan 25, 2020

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3.4
66%
Recommend to a Friend
80%
Approve of CEO
Booking.com President and CEO Glenn Fogel
Glenn Fogel
141 Ratings
Pros
Cons
  • "Some Team leaders treat their agents differently(in 128 reviews)

  • "Progression for next step would be in Amsterdam(in 100 reviews)

More Pros and Cons
  1. "Healthy work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time

    Pros

    - Great values - Inclusivity - Travel perks

    Cons

    - Not for the people who want to do a lot of refactoring

    Booking.com2019-08-04
  2. "Great Enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for less than a year

    Pros

    Great Enviroment Great Managers They treat everyone with respect 3 weeks vacation great benefits

    Cons

    hours are not flexible

    Booking.com2020-01-17
  3. "Great place to work temporarily"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Guest Executive in Toronto, ON

    I have been working at Booking.com full-time for more than 3 years

    Pros

    Free snacks, paid holidays, great co-workers

    Cons

    Management seems to be just as confused as reps

    Booking.com2020-01-06
  4. "RUN FOR THE HILLS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Toronto, ON
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Booking.com full-time for more than a year

    Pros

    Free fruit Benefits some events they might let you participate in (for the 15 mins of break you have... unless you stay longer and that affects your PKIs)

    Cons

    terrible PKIs terrible Team Leads they do not follow procedure they do not care about their employees they will not tolerate anyone who disagree with them

    Advice to Management

    LEARN HOW TO MANAGE PEOPLE

    Booking.com2020-01-15
  5. "Good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at Booking.com full-time

    Pros

    Good place to work

    Cons

    It can be a really stressful job

    Booking.com2019-11-09
  6. "Working at Booking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Toronto, ON
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Booking.com full-time for more than a year

    Pros

    The benefits are great and the diverse culture teaches a lot.

    Cons

    The office in Toronto does not have much of opportunity of growth

    Booking.com2019-11-22
  7. "Fun work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CS Guest Specialist in Toronto, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Booking.com full-time for less than a year

    Pros

    Good work environment, different shifts, free coffee and fruits, several activities for employees.

    Cons

    Very monotonous work. Not many opportunities for growth.

    Booking.com2019-11-05
  8. "overall good company"

    StarStarStarStarStar
    Former Employee - CCR 

    I worked at Booking.com full-time

    Pros

    good training system but little room to grow.

    Cons

    location in montreal is not equipped ( no coffee machines/ vending machines )

    Booking.com2019-11-05
  9. "Good and bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Lead in Toronto, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Booking.com full-time for more than a year

    Pros

    Booking truly provides a nice environment. Pay is somewhat fair, the diversity and people you meet is great and they do care about their people. They have hired some really nice upper management recently and this should make things better.

    Cons

    The work is hard. It is non stop and management does not realise that. The lower you go in the company, the more busy and difficult it is. There are a few managers at the top who are not friendly. Some Team Leads are great and others are not. They have a very difficult time understanding who those people are and you may be stuck with a bad one as your manager.

    Advice to Management

    Hire management that are nice to people. Spend time with agents and find out why people are not happy.

    Booking.com2019-11-08
  10. Helpful (2)

    "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guest Services in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Booking.com full-time for less than a year

    Pros

    • Well-located • Decent coworkers • Good benefit plans

    Cons

    There's a constant over-hyping and promising thing that inevitable become underdelivering/underwhelming and a work culture of bootlicking your way up, at least in the Customer Services area. At first, they'll try to hide the fact that it's a mostly call centre environment. There's certainly worse jobs out there, but tread lightly, it's not as good as they'll make it out to be.

    Booking.com2019-10-17
Found 2684 reviews