Booking.com Reviews | Glassdoor.ca

Booking.com Reviews

Updated Nov 12, 2019

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3.4
65%
Recommend to a Friend
87%
Approve of CEO
Booking.com CEO Glenn Fogel
Glenn Fogel
85 Ratings
Pros
Cons
  • "Some Team leaders treat their agents differently(in 113 reviews)

  • "Progression for next step would be in Amsterdam(in 95 reviews)

More Pros and Cons
  1. "Supporting the guest in different kind of request"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Guest Specialist in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for less than a year

    Pros

    - Communication skills improvement - Improving customer satisfaction - Great work environment - Great Benefits - Team environment.

    Cons

    - Lots of competition - Call center work

    Booking.com2019-09-25
  2. "Good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at Booking.com full-time

    Pros

    Good place to work

    Cons

    It can be a really stressful job

    Booking.com2019-11-09
  3. "Fun work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CS Guest Specialist in Toronto, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Booking.com full-time for less than a year

    Pros

    Good work environment, different shifts, free coffee and fruits, several activities for employees.

    Cons

    Very monotonous work. Not many opportunities for growth.

    Booking.com2019-11-05
  4. "overall good company"

    StarStarStarStarStar
    Former Employee - CCR 

    I worked at Booking.com full-time

    Pros

    good training system but little room to grow.

    Cons

    location in montreal is not equipped ( no coffee machines/ vending machines )

    Booking.com2019-11-05
  5. "Good and bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Lead in Toronto, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Booking.com full-time for more than a year

    Pros

    Booking truly provides a nice environment. Pay is somewhat fair, the diversity and people you meet is great and they do care about their people. They have hired some really nice upper management recently and this should make things better.

    Cons

    The work is hard. It is non stop and management does not realise that. The lower you go in the company, the more busy and difficult it is. There are a few managers at the top who are not friendly. Some Team Leads are great and others are not. They have a very difficult time understanding who those people are and you may be stuck with a bad one as your manager.

    Advice to Management

    Hire management that are nice to people. Spend time with agents and find out why people are not happy.

    Booking.com2019-11-08
  6. Helpful (2)

    "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guest Services in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Booking.com full-time for less than a year

    Pros

    • Well-located • Decent coworkers • Good benefit plans

    Cons

    There's a constant over-hyping and promising thing that inevitable become underdelivering/underwhelming and a work culture of bootlicking your way up, at least in the Customer Services area. At first, they'll try to hide the fact that it's a mostly call centre environment. There's certainly worse jobs out there, but tread lightly, it's not as good as they'll make it out to be.

    Booking.com2019-10-17
  7. "Great culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for less than a year

    Pros

    - constantly doing things for employees to make it a fun place to work - contests, Friends and Family Day, team outings - very generous time off policy, good benefits - cool office space - lots of areas to relax on breaks and lunch - massage chairs, games, fruit - recognition for good performance

    Cons

    - salary could be higher - expensive to commute to downtown Toronto

    Booking.com2019-09-25
  8. "Booking treat their employee with respect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cs Guest Executive in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time for less than a year

    Pros

    Benefit and free food, coffee.. lost of PTO

    Cons

    you have schedule to follow .

    Advice to Management

    Nothing to say so far.

    Booking.com2019-09-19
  9. "Great people, nice office, interesting work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Lead in Toronto, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Booking.com full-time for less than a year

    Pros

    Inclusive and friendly. As an English speaker it's an interesting perspective and I enjoy hearing all the different languages the teams speak.

    Cons

    I can see how career growth could become stagnant as the site matures and opportunities for movement slow down.

    Booking.com2019-09-19
  10. "Decent Workplace"

    StarStarStarStarStar
    Current Employee - Guest Specialist in Toronto, ON

    I have been working at Booking.com full-time for less than a year

    Pros

    *Not the typical typical call center *Opportunities to improve at your own pace with support *Above average amount of Paid time off *Always changing and updating *Usually an event or activity *Celebrates every birthday, literally cake everyday

    Cons

    *Any absence planned or unplanned example sick would be taken from your paid time off allowance *Minimum of 9 month for advancement

    Booking.com2019-09-19
Found 2560 reviews