Booking.com Reviews

Updated Sep 18, 2021

To filter reviews, or .

Found 4,630 of over 5,202 reviews

3.8
77%
Recommend to a Friend
76%
Approve of CEO
Booking.com President and CEO Glenn Fogel
Glenn Fogel
1,024 Ratings
Pros
  • "Open environment, Good Benefits(in 120 reviews)

  • "Great environment and friendly staff(in 101 reviews)

  • Cons
  • "Very low salary, required to work BH(in 68 reviews)

  • "For example should a staff member that happens to be gay, is in the wrong no one will say anything as that person will scream homophobia(in 60 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 1 year

      Great company

      Aug 20, 2021 - Tem Leader Customer Service and MIS in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great managers on site Many learning opportunities available Focus on employee development Great office culture Sense of belonging Good benefits

      Cons

      Company is very focused on metrics which raises the bar for employee performance but also removes the focus on the customer experience itself.

      Be the first to find this review helpful
    2. 5.0
      Former Employee, more than 1 year

      Amazing Company

      Sep 1, 2021 - Customer Service Specialist in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I love booking so so much it was an amazing experience to be part of this company. The company had many pros at least in the office that they used to have in Toronto and that unfortunately was closed due to the pandemic hopefully one day they decided to have a CS site here in Toronto. Very nice people and amazing work environment in the office and working from home was also a fantastic experience.

      Cons

      You need to enjoy working in customer service Be very patient with customers And get ready to struggle to keep your KPIs above your peer average

      Be the first to find this review helpful
    3. 4.0
      Former Employee, more than 1 year

      Good company to work for

      Sep 1, 2021 - Senior Guest Specialist in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits and opportunity to grow

      Cons

      Work and life balance is compromised

      Be the first to find this review helpful
    4. 4.0
      Former Employee

      Good place to start a career

      Aug 30, 2021 - Customer Service Representative in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly fast pacing work environment. Good place to start your customer service career.

      Cons

      Higher management is not aware of the work needs and take decisions that is not helping.

      Be the first to find this review helpful
    5. 5.0
      Former Employee

      Amazing

      Aug 16, 2021 - Customer Service 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing culture, perks and good environment

      Cons

      Difficult to grow inside the company

      Be the first to find this review helpful
    6. 5.0
      Former Employee, more than 1 year

      Great Company

      Aug 9, 2021 - Customer Service Specialist in Toronto, PE
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The best company to work, the job is not easy, but there is a lot of benefits. The values and the culture of the company was amazing. I always felt as unique and important piece of the company.

      Cons

      The shifts. Most of the schedules include nights and weekends. When you need a day off is hard to get, unless you can program yourself 03 moths in advanced.

      Be the first to find this review helpful
    7. 1.0
      Former Employee

      Worked there

      Aug 22, 2021 - Customer Service Guest Executive in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice place to work. Office closed now.

      Cons

      None. Nice office n nice ppl.

      Continue reading
      Be the first to find this review helpful
    8. 4.0
      Former Employee, more than 3 years

      Great place to work

      Jun 2, 2021 - Customer Support Team Lead in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Travel benefits Quarterly bonus My CSM was amazing Multiculturalism Great culture

      Cons

      A lot of pressure to achieve KPIs (not from my CSM, but from others) no focus on employees. NorthAmerica Director: 0 empathy for employees.

      Be the first to find this review helpful
    9. 4.0
      Former Employee, more than 1 year

      Best place I have ever worked, with a multicultural and diversity environment.

      May 24, 2021 - Costumer Service in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent environment. Good benefits, such as PTOs, Bonus, Health care.

      Cons

      A lot of work, specially during de high season.

      Be the first to find this review helpful
    10. 5.0
      Former Employee, more than 3 years

      Excellent company

      May 19, 2021 - Customer Service Guest Specialist in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Multicultural, Fair salaries, Constant training

      Cons

      HR take a long time to answer

      1 person found this review helpful
    Viewing 1 - 10 of 4,630 Reviews

    Popular Careers with Booking.com Job Seekers

    JobsSalariesInterviews

    Work at Booking.com? Share Your Experiences

    Booking.com logo
    or