Booking.com Reviews

Updated Jun 11, 2021

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3.8
76%
Recommend to a Friend
76%
Approve of CEO
Booking.com President and CEO Glenn Fogel
Glenn Fogel
898 Ratings
Pros
  • "Open environment, Good Benefits(in 120 reviews)

  • "Great environment and friendly staff(in 101 reviews)

  • Cons
  • "Very low salary, required to work BH(in 68 reviews)

  • "For example should a staff member that happens to be gay, is in the wrong no one will say anything as that person will scream homophobia(in 60 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee

      Excellent place to work

      May 21, 2021 - Customer Partner Specialist in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It was an amazing place to work

      Cons

      It was distant from my city

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    2. 4.0
      Former Employee, more than 3 years

      Great place to work

      Jun 2, 2021 - Customer Support Team Lead in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Travel benefits Quarterly bonus My CSM was amazing Multiculturalism Great culture

      Cons

      A lot of pressure to achieve KPIs (not from my CSM, but from others) no focus on employees. NorthAmerica Director: 0 empathy for employees.

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    3. 4.0
      Former Employee, more than 1 year

      Best place I have ever worked, with a multicultural and diversity environment.

      May 24, 2021 - Costumer Service in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent environment. Good benefits, such as PTOs, Bonus, Health care.

      Cons

      A lot of work, specially during de high season.

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    4. 4.0
      Former Employee

      Good

      May 20, 2021 - Customer Service Representative in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits and vacation policy

      Cons

      Stressful, high volume and very fast paced

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    5. 5.0
      Former Employee, more than 3 years

      Excellent company

      May 19, 2021 - Customer Service Guest Specialist in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Multicultural, Fair salaries, Constant training

      Cons

      HR take a long time to answer

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    6. 3.0
      Former Employee, less than 1 year

      Treated it like a survival job

      May 25, 2021 - Customer Service Guest Specialist in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits and good bonus pay. Team mates were friendly and made the job bearable

      Cons

      Nature of job, dealing with constant complaints and not being able to help people due to company policies. Entire Toronto operations shut down due to Covid-19

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    7. 3.0
      Current Employee, more than 5 years

      Great Culture, Not Much Else

      Apr 14, 2021 - Account Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, solid company culture. The job itself its not that stressful and targets are not crazy

      Cons

      All you're doing is getting partners to do promotions. You do not need to be an actual "market expert", just sell products they want you to in that specific quarter. While there are career opportunities, your manager doesn't really help you advance unless you want to advance in the same department you're in. Complete lack of internal communication between departments on objectives, initiatives and responsibilities Absolutely no training at all. Just expected to hop on the phones from day 1 and sell products Dealing with partners who have 0 clue how technology works and who don't care about tech

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    8. 5.0
      Former Employee

      Great Company with the option to grow and learn.

      Apr 22, 2021 - Customer Sucess Manager in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company is truly diverse and the work environment is a good one. I felt listen to and I’m thankful for the opportunity to grow

      Cons

      The job could be tedious sometimes

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    9. 5.0
      Former Employee, less than 1 year

      Great company to start your career.

      Apr 25, 2021 - Customer Service Specialist in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Booking.com is a multicultured and diverse company. They care about every single employee. Excellent work environment.

      Cons

      The duties are hard. Long shift.

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    10. 5.0
      Former Employee, more than 1 year

      Good company

      Apr 28, 2021 - Customer Service Representative in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      benefits, salary, environment, schedule, location

      Cons

      cannot grow easily, it has shut its doors

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    Viewing 1 - 10 of 4,418 Reviews

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