Mission: To empower people to experience the world.
Can you have a family and be a leader in technology? We asked Director of Security Engineering and mother of 2 Valentina Bonsi what she thought. As you might have guessed, her answer was yes. See what she had to say about balancing kids and career in our latest Planet Booking blog.
There's a new name on Forbes' 100 Most Powerful Women list, our very own dynamic leader, CEO Gillian Tans. At #43, Gillian sits above Beyoncé but hasn't quite reached the heights of the Queen of England. Yet. For a rundown of the full list, check out this article.
At Booking.com, our values guide us, both as individuals and as a company. They enable us to work efficiently, effectively and collaboratively. And do so on a truly global scale. While our business and our industry continue to change, our belief in our values remains constant.
We believe in the power of curiosity, experimentation and continuous learning
To create products that truly deliver the best customer experience, our tech team is constantly experimenting. Sometimes, this leads to failure, but that’s okay – it’s how we learn, refine and innovate.
We care more about reaching our success together than our individual goals
Individuals can do great things. However, ambitions as big as ours can’t be achieved by one person alone. That’s why we believe wholeheartedly in the power of collaboration, because together, we can accomplish anything.
We are humble, open and friendly, knowing our diversity gives us strength
Millions of people, all over the world, use our site every day. To support them, we need a workforce every bit as diverse as our customers. And ours is. We have over 150 different nationalities across 198 global offices. While unique in their own way, each employee shares a few things in common – they’re all open to new ideas, they welcome change and know there’s always room to grow.
We embrace the opportunity to improve and understand that success starts with accountability and ownership
We know perfection is an unattainable goal. Yet we still strive for it. We constantly adapt and refine our products, our services, our processes. This is only possible when everyone in our team takes responsibility, owns their successes and learns from their failures.
We thrive on change
Both technology and travel have evolved a lot since we began in 1996. By evolving with customer demands, we have grown across the globe. We don’t fear change. We welcome it. And look forward to the challenges and opportunities it brings.
At Booking.com, data drives our decisions. Technology is at our core. Experimentation is constant. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of that first night in a new place. The excitement of the next morning. The friends you make. The food you sample. The sights you see. The activities you try. And ensuring our customers enjoy all of this is a diverse community of over 17,000 employees, connected by a love of travel and a passion for creating the perfect customer experience.
Our tech department creates products designed to make our guests and partners’ lives easier. To remove friction for our users, we have removed barriers to innovation. We work in small, diverse teams, each capable of testing and implementing ideas at incredible speeds. With more than 1.5 million room nights booked a day, our scale is huge.
Our customer service department provides guests and partners with much needed support, in a language they understand - their own. We provide support in 43 languages. We solve problems, offer guidance and are a friendly, reassuring voice when things don’t go to plan.
Our partner services and finance departments support hotels and all sorts of other accommodation providers across the globe. We help guests experience more of the world by seeking out exciting new places to stay and create frictionless payment processes for all our customers.
Our people department looks after all of the above: sourcing talent, training them, supporting them and ensuring they can do their very best work everyday. We make sure every individual, no matter what team, has the resources they need to develop and find the ideal role.
At Booking.com, we believe both technology and travel can be powers for good in the world. Through our Booking Booster initiative, we support sustainable tourism startups, providing advice, mentoring and even investment. While our Booking Cares programme enables our employees across the globe to dedicate time (in business hours) to local causes.
Our headquarters is in Amsterdam and we have several offices across the city. However, we’re a truly global company, with over 1.6 million accommodation partners in more than 125,000 destinations and millions of customers worldwides. We can’t support them all from one place. Instead, we have 198 offices globally, each with a culture and environment that’s distinctly Booking.com.
Europe, Middle East & Africa (EMEA)
Europe is our tech hub and home to our three award-winning customer service centres in London, Berlin and Amsterdam. We have several partner services offices in the Middle East, including Amman, Dubai and Saudi Arabia, while Tel Aviv is the site of our newest development centre. In Africa, we have offices from Marrakesh to Cape Town.
Our offices cover North, South and Central America. We have customer service centres in Bellevue, Toronto, Orlando and Grand Rapids. We have tech teams in Seattle. We even have an office in Honolulu. Guadalajara is one of several sites in Mexico. South of that, we have offices in Panama City, Santiago, Buenos Aires and Sao Paulo. And that’s just a few.
Asia Pacific (APAC)
The Asia Pacific region is vast, but we do our best to cover it. Singapore is our central hub. We have customer service centres in Bangkok, Seoul and Tokyo, and partner services offices in Kuala Lumpur, Siem Reap and Jakarta. Shanghai is home to our tech and marketing hub in China, where we have a number of other offices, including Guangzhou and Beijing. You’ll also find us in Mumbai, Sydney and Auckland.
I have been working at Booking.com full-time (Less than a year)
Fruit is free, they pay 50% of healthy meals and 20% of everything else. Catering once a month and pizza randomly ordered. (It seems like they provide food every other day). Free Starbucks coffee, 117 pto hours every 3 months. Casual wear every day. (T-shirt and jeans if you want. Management is all amazing, open door policy, pay is good, benefits are amazing, you get $240 a year to spent on anything you want that is health/ fitness related (Apple watch if you want, gym membership, equipment, etc. They send people to Amsterdam every year. They close down Seaworld and party one a year.
Nothing. If I really had to pick one thing it would be getting paid bi-weekly instead of weekly, but that’s really if I had to choose one thing.
Advice to Management
Keep up the amazing work! I have no complaints.
I applied online. The process took 1+ week. I interviewed at Booking.com (Nice (France)) in January-2014.
Facile peu de questions compliquees pas de tests psychologiques. Les questions sont surtout sur la personne et le plan d action qu elle pourrait mettre en place.
Pas de questions pieges