Used to be way better - Account Executive Booking.com Employee Review

2.0
May 11, 2025
Recommend
CEO approval
Business outlook

Pros

Good perks, good life / work balance.

Cons

Overworked, extremely micromanaging culture. People leave and are not replaced. CEO proudly sharing that the company is solid, is profitable and growing, but still announcing massive layoffs.

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Booking.com Response
1y
Thank you for taking the time to share your feedback on working for our company in Toronto. This is valuable to us. While it is good to hear that the benefits offered meet your expectations and that maintaining a healthy work/life balance is not a problem for you, we of course regret that your overall experience, especially when it comes to the most recent years, has not been good. We understand that some of the difficult decisions made by our management team and feeling limited in carrying out your tasks independently have not had a positive influence on your overall sentiment. We are committed to creating an environment where all our people are able to do their work efficiently and where their initiative and creativity are valued. As your experience does not reflect this, we recommend that you reach out to your manager or your regional HR representative or to connect with us via our Compliance Hotline, so that an official report can be made.Thank you again for your feedback. We wish you all the best from this point forward. The Booking.com team

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5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

5.0
Dec 30, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

After three months at Booking.com as an Account Manager, my experience has been very positive so far. The onboarding process is structured, and expectations are clearly set for new hires. The role is intellectually stimulating and offers strong exposure to the travel industry, commercial decision-making, and performance-driven work. I’ve felt supported by my peers and managers, with regular feedback, clear incentives, and encouragement to grow. The team environment is collaborative, and there is a genuine focus on learning, data-driven thinking, and ownership of your portfolio. For someone looking to build or accelerate a commercial career, it’s an exciting place to be.

Cons

As a new hire, it’s clear that this is a fast-paced and demanding environment. The learning curve is steep, and there is a lot of information, tools, and processes to absorb in a short amount of time. Priorities can move quickly, which may feel overwhelming at first. Because I am still early in my journey, some longer-term aspects of the role — such as workload sustainability, career progression, and regional adaptability — are still unfolding. It’s a role that requires resilience, adaptability, and comfort with ambiguity, which may not suit everyone.

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