CR experience only - Customer Relationship Advocate Booking.com Employee Review

2.0
Feb 17, 2025
Recommend
CEO approval
Business outlook

Pros

Free food and coffee - good benefits such as health insurance, and annual benefits for your booking account wallet. Interesting people from all over the world

Cons

CR role is simply post rental customer service. The tasks are repetitive and can be taught to 15 years old's. In this department you will find people from different backgrounds, people with degrees in engineering, philosophy, Master's or PhD even, but also people without academic degrees. it is nice to see these people working alongside each other however you will see many of them unsatisfied with their position in the company, trying to push forward and trying to show their skills in hope to be noticed and promoted. They allow WFH but they monitor you closely by the minuet. They claim flexibility but they are not really. They claim to provide support and your manager will have monthly 121 meetings to support you but what they actually do is insure you are keeping up the numbers. they claim opportunities of learning and development and career progression but these are tailored to certain individuals who are close to the management. It seems that sometimes they just "wing it" and see what comes out. For instance they always come up with a new innovative idea that is simply to change the structure of the teams, the hierarchy, to cover up on their fault and create an illusion that you are doing something in a higher professional level. Look closely at the managerial roles - they are all simply WHITE. no problem with that but how do you then claim diversity and inclusion?. If you are looking for an easy job, meaningless and not looking to be promoted, then go for it and apply for this job, if you are ambitious, motivated and looking for a bright future, find yourself a better place to start at.

avatar
Booking.com Response
1y
Hi, thank you for sharing your experience with us. We are glad to hear that you appreciate the benefits and insurance offered. Your feedback regarding the job itself is noted. We encourage you to contact your manager to explore ways to optimize the work processes and keep your tasks manageable. Thank you for being part of our journey, and we wish you all the best with your career. The Booking.com team

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
3w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

See reviews by: Helpful|Rating|Date|All