more bad than good - Customer Service Representative Booking.com Employee Review

1.0
Dec 22, 2015
Recommend
CEO approval
Business outlook

Pros

Free coffee (although it tastes bad) and free lunch. And fruit. One banana each day. Everything else just sucks in there big time.

Cons

Useless managers. They performance manage people according to how much they like them. For the same values someone can get a bigger bonus from another just because he is manager's favourite. They always promise promotions but they do not help you unless again they like you. Wages and job is good if this is your first job and you are below 24. Otherwise after 3 months you will want to kill yourself. Stay away. Do not believe the advertisments. Last but no least, shifts are horrible. They turn you to a jombie and there is no personal life when you work around the clock in different times daily. Avoid!

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
3w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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