Ok - Customer Service Representative Booking.com Employee Review

2.0
Jan 16, 2024
Recommend
CEO approval
Business outlook

Pros

Good benefits Bonus for good kpi Good team

Cons

Intense Tracking High kpi No possibility for evolution

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Booking.com Response
2y
Thank you for sharing your perspective on your time as a Customer Service Representative in Berlin. While we are glad that you appreciated the benefits and bonus, it is quite unfortunate to hear that do not look positively back on that period partly due to limited career growth opportunities and the work pressure. Your feedback on those topics is valuable to us. Please know we are committed to providing our employees with a rewarding career experience to make an impact on our customers and at the same time being able to continue to learn and grow within their roles. We wish you all the best in your future career endeavors. The Booking.com team

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
1w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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