Reasons why NOT to work at Bcom - Customer Service Executive Booking.com Employee Review

1.0
Jul 11, 2015
Recommend
CEO approval
Business outlook

Pros

Amazing people who are working there. I'm very sorry that they all continue to work in this company.

Cons

***Crazy shifts. (I was hired for a flex shift, which means, you work 8h in a period between 7 am and 11:30 pm. Regardless the fact that HRs tell you about preferences which you set in the system, you NEVER ever get the normal time. I worked there for 6 month, every month I had to work both 7 am and 3 pm shifts). Company demands a high productivity regardless you physical or health condition, regardless if you begin at 7 in the morning or finish at 11:30 at night. If you are sick, be sure, you will have to report to your sickness to your TL afterwards in details. TL usually press on you and if you have a trouble, or need at least 30 min per day off calls - forget. Nobody cares. You need a holiday? Forget. Of course, you can apply for holidays, but don't expect to get a day off within first 9-10 months of work. ***Salary. Depending on your tax rate, the least you can earn netto is 990 EUR. There is a quarter bonus. You DON'T get it, if: you are ever late for more than 1 min (!)., you were sick for more than 7 hours. Enjoy. ***Prospectives and opportunities. They promise you loads of opportunities within the company. Bad bad lie. Prepare yourself to work 1 year or more (only answering calls and sending templates, no other actions), and IF there will be a blessing from you TL and - attention - a LANGUAGE QUOTA in your office, only then perhaps they will allow you to apply for a better position. But it's of course not a guarantee that in the end you will get the new job. ***Free meals. Food for dogs. Sometimes you get something more or less eatable.

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
2d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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