Good stepping stone for the beginning of your career - Customer Service Executive Booking.com Employee Review

3.0
Oct 13, 2014
Recommend
CEO approval
Business outlook

Pros

- 40 hour work week, really means 40 hour work week. - International work environment

Cons

- Don't let the "free fruits", "free lunches" and "happy hour fridays" "trip to Amsterdam" fool you, this company loves to feel like their giving you so much, giving random "Booking.com" branded pens, hats, bags, USB's...all random and really useless material things. This company should just focus on at least meeting the market rate in terms of salary. Don't get a below market salary and then try to "make up for it" but giving us random junk. - Brainwashing of the brand and culture, you're either in or not. - I get that this is an online brand and things are always changing, but quit changing "standard procedures" every other month. How do you expect to "keep a standard" if you keep changing it. Literally, always get an e-mail saying "we change how we do this, we do it like this now" - This company prides itself in providing "higher trainings" but then they say their "too busy" "peak period" and then cancel all trainings. - Poor training, given very basic foundation training and left fending for ourselves.

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
2w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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