Good for a bit but not a place for career if you've studied! - Customer Service Executive Booking.com Employee Review

4.0
Jun 18, 2014
Recommend
CEO approval
Business outlook

Pros

Great benefits and incentives, great Christmas party in Amsterdam every year with all expenses paid. Fast growing company. Fresh fruits, coffee,tea and meals everyday. Work colleagues are great and meeting people from all over the globe.

Cons

Boring job. Little chance of promotion, brain washing. Repetitive work everyday. There is no room for advancement as everything is micromanaged by management. Meaning merit will not get you promoted but popularity or 'visibility on the floor' to use the company jargon. If your team leader does not like you, you're stuck in your position. Promotions only offered to the incompetent brown nosers

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Booking.com Response
11y
Thanks for the direct feedback; we're working hard to make improvements.

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
1w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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