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      Booking.com

      Part of Booking Holdings

      Engaged employer

      Booking.com reviews

      Great first experience in customer service in the travel industry - Customer Service Specialist Booking.com Employee Review

      3.0
      Mar 8, 2021
      Customer service specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great international atmosphere, events, culture and travel benefits

      Cons

      When working for a short term contract we can only choose between late or weekend shifts with no flexibility. Call center job can be stressful as we have to work urgently with demanding customers.

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      1w
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      Jun 4, 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexibility, make your own schedule

      Cons

      NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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