Toxic, abusive environment - Designer Booking.com Employee Review

1.0
Feb 22, 2021
Recommend
CEO approval
Business outlook

Pros

It used to be amazing! Friendly, smart co-workers who are fun. Was able to have a HUGE impact on the customer experience and business by solving real problems.

Cons

Leadership turnover is insane. In the last few years we’ve had 3 CEOs, 2 CTOs, CPO resigned so now we don’t have one, no CHRO until recently and the previous one was fired, 3 CFOs—the last one we had resigned within her first year... We have a habit of hiring “diverse” employees and then giving them “glass cliff” positions and setting them up for failure. Then they quickly burn out, resign, or get fired. The company scaled way too fast because leadership genuinely has no idea what they’re doing short of exploiting short-term fiscal growth at all costs (including human cost). The point is, the chaos at the highest level of leadership negatively impacts every aspect of working at this company. Not in a good way. The burnout rate is so high it’s deeply concerning. Lived values are not in-line with stated values. It’s heartbreaking to see a workplace that used to be amazing take such a quick turn for the worse.

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
4w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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