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      Booking.com

      Part of Booking Holdings

      Engaged employer

      Booking.com reviews

      Staff moral at all time low - Customer Relations Executive Booking.com Employee Review

      2.0
      Feb 10, 2020
      Customer relations executive
      Recommend
      CEO approval
      Business outlook

      Pros

      free fruit and cereal. Summer staff party

      Cons

      - Bonus Structure almost impossible to reach - Lots of opportunity to progress if your face fits. - In the contact centre it seems like managers directly look for ways to bring staff down instead of celebrating and encouraging them - Constant denial of all of the above by the invisible leadership team

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      3w
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      Jun 18, 2026
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      The team had a fun environment.

      Cons

      You have to deal with tough customers.

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