Racists - Customer Service Advisor Booking.com Employee Review

1.0
Dec 4, 2019
Recommend
CEO approval
Business outlook

Pros

Cultures are valued but at the other side there plays a favouritism. The majority is Spanish/Italian. I would expect that to be Pakistani as the majority here in the UK is Pakistani. It is surprising to see so many of another background. Multicultural is one of the pro

Cons

Rentalcars.com are racists. They discriminate their own employees.

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Booking.com Response
6y
Hi, I'm going to have to take issue with your headline and some of your comments. However, if you have experienced a particular problem I would urge you to contact me directly as I would definitely want to learn more. Having said that as you refer to in your Pros we have a very multi-cultural team at the Transport Business Unit. We have around 70 different nationalities working across the business in Manchester and the unique selling point of our business is how multi cultural it is. Nearly 200 people will be promoted internally this year and many of those will be moving from Customer Service roles, to other parts of the business. We are not racist, we do follow the law and we work hard to make sure everyone can come to work being their authentic self. As I say, let me know if you've had a particular experience - Ryan

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CEO approval
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Pros

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Cons

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Booking.com Response
3w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
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CEO approval
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Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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