Run away - Customer Service Executive, Partner Service Executive Booking.com Employee Review

1.0
Sep 22, 2019
Recommend
CEO approval
Business outlook

Pros

Multicultural environnement, the collegues are just amazing! (when we have the time to discover them...) Annual gift Daily fruits Some events, some surprising gifts CE In the area, they pay is better

Cons

The job itself is not easy (handling complaints, etc, but you learn a lot about yourself, people and big company) Bad management since some years, no humanity at all 2 kind of team leaders allowed: shark or sheep (any other point of view is rejected by management) People fired in front of the colleagues or leaving a one to one crying... Sickness leaves (essentially depressions, burn-out) increasing so much than the occupationnal medecine had to start a warning file Productivity before all Working on holy days and weekend, from 7h to 23h Hard to plan your holidays If you want to apply for another position (senior or team leader), they propose you an assignement without any change on your payslip obviously, and at the end they will argue they don't have any position available at the moment, you understand blablabla.. Always the same schema

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
2d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

See reviews by: Helpful|Rating|Date|All