Pros
Free fruits, and that's about it!
Cons
Where to start. They advertise the job as helping clients all over the world and basically the job consists of handling complaints on complaints, and attends useless team huddle (but in the same time it's the only way to take a break from the phone). The Toronto management is pretty terrible, some of them had a board where all the results were there to see, so you know who is weak (pretty terrible management technique). There is a no phone, no talking to people from other team policy which again is pretty terrible, especially when the the supervisors and managers are using theirs. The managers are really judgmental (not only on the work, but on people in general). They fired a gay guy that was harassed by a girl that they also fired at the end because she was pretty much a psychopath. They fired another girl because she was complaining of her supervisor being racist. It was my first experience working in Canada and it was horrible.
