Worse As Time Goes By - Customer Service Specialist Booking.com Employee Review

2.0
Apr 14, 2019
Recommend
CEO approval
Business outlook

Pros

Good benefits, free fruit and coffee, friendly entry-level colleagues

Cons

The company has declined sharply over the past couple of years. There's little room for growth, unless you're a favorite. The management does not hold employees to the same standards and the review/feedback system has been changed in ways that allow management to get away with very questionable behavior and with treating employees very poorly in a way that is "compliance friendly" They've stripped back more and more of the "perks" that they advertise during the interview process as time goes on, but will not consider feedback seriously. There's definitely a "If you don't like it, other people can replace you" mentality these days. This is not the company it used to be, and there's a good chance there won't be a long term improvement in the future

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
1w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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