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      Booking.com

      Part of Booking Holdings

      Engaged employer

      Booking.com reviews

      Improvement needed - Customer Service Representative Booking.com Employee Review

      1.0
      Feb 12, 2019
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The customers make the day go by fast.

      Cons

      Some of the team leads take their job way too serious. On the day shift she would like to be more of a parent than a team leader. She doesn’t know how to speak to her to team members or coach them no one likes her. I would not recommend Booking.com especially with the team lead I have.

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      3w
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      Jun 18, 2026
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      The team had a fun environment.

      Cons

      You have to deal with tough customers.

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