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      Booking.com

      Part of Booking Holdings

      Engaged employer

      Booking.com reviews

      Just another call centre - Customer Care Professional Booking.com Employee Review

      3.0
      Dec 17, 2018
      Customer care professional
      Recommend
      CEO approval
      Business outlook

      Pros

      Good international environment, good training.

      Cons

      Too much control over customer care representatives, every single minute is timed, shifts change every week, quite unflexible regarding exceptional leave requests.

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      3d
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      Jun 4, 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexibility, make your own schedule

      Cons

      NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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