Worst job EVER. - Customer Service Representative Booking.com Employee Review

1.0
Nov 16, 2018
Recommend
CEO approval
Business outlook

Pros

free food at lunch. 25% off bookings.

Cons

They don't treat you like you are a human. They pretend like there is growth....THERE IS NOT. Best employees worked 3+ years without any advancement. They do not take into consideration the abuse you receive from people calling. The managers talk about other employees behind their backs, to the rest of the team--IN TEAM MEETINGS. Honestly, I could go on and on. I wanted 3 months to write this to see if my opinion would change. It hasn't.

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
3d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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