Great people, not so great job - Costumer Service Booking.com Employee Review

3.0
Oct 4, 2018
Recommend
CEO approval
Business outlook

Pros

Great working atmosphere, lots of international people who are way too over qualified for their jobs. 25 vacation days a year which is nice and very much needed... Management is pushy but nice and attentive

Cons

The pressure you are being put under is unbelievable. From costumer's and management's side. Most of the time you are completely helpless and cannot assist despite your good will, nevertheless you will still be shouted at by guests and criticised by management. Salary is too low

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
1w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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