Pros
Benefits and Pay will keep you there. 20 PTO days off with options of getting more by working holiday's. Health insurance is great. It's fairly easy. OT during the summer.
Cons
You have little control in the term of customer service most of the control is held by the hotels. Which when your judge on customer satisfaction can be frustrating. They have been moving away from a EU employee centered office model to more American office style taking away Benefits. They have taken 2 away just this year (2018). Hire out more than promote within for team leader management positions. Some of the hours can be not the best. High turnover. You have to correct problems with reservations by outsourced agents from 3rd party companies they hire in the US and aboard. We now have more outsourced 3rd party agent offices than actual Booking.com agent offices.
