No leadership, just dumb luck - Anonymous employee Booking.com Employee Review

1.0
Apr 24, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

good wages for the city, decent benefits, helps non-EU move to EU

Cons

the company manages to grow conversion but is ill equipped to continue to stay ahead of others for long. there's a feeling that competitors (even their sister companies) are jokes and know nothing about the business, yet all of these companies have moved faster and bolder into businesses booking's leaders say is an eventual next step...booking is losing and falling behind more everyday. there's no direction, no vision, just lots and lots and lots of buzzwords and pretending that is a strategy. the reviews here seem to be trending negative and a majority of employees don't trust leadership to lead. Don't worry though cause they'll all get promotions and raises. The leadership team has no communication skills or interest in their company's future. At an all hands, they even mentioned being surprised that competitors (red:airbnb) were actually closing in on booking.....what!? that's like a taxi driver asking a passenger if they've ever heard of Uber. in general leadership is not paying attention. talks a lot about the "product" being super great but no knowledge about what any team actually does. they dismiss all direct and pointed questions about the company with a "I'm not sure what this means" but promise to follow up......some day. The extended leadership team has condescendingly laughed when people ask for the opportunity to do higher quality work and focus less on chasing bookings. Don't worry though, he's happy to say the right stuff if you're a high ranking person in the company

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
2w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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