Frustrated - Rentalcars.com Barcelona - Customer Service Booking.com Employee Review

Hi thanks for your feedback although I am disappointed with your rating and what you have to say, feedback is always welcome. In fact hopefully you will be aware that the management team in Barcelona have been holding focus groups with all colleagues over the last couple of weeks. Also our new Head of People for Customer Service was also Out there last week and spent time talking and listening to colleagues. I'm also sure you will have heard that we have stopped the 7-day working pattern in response to feedback so there is a real example of listening in action. I hope you see more things that would improve your opinion over the coming weeks - Ryan