Mixed feelings - Accommodation Service Executive Booking.com Employee Review

4.0
Mar 28, 2018
Recommend
CEO approval
Business outlook

Pros

Great lunch ( and I mean GREAT ) so many dishes to choose from. Different cuisine each they as well Good discounts for yourself and family &friends when booking accommodation Teas, coffees etc Beautiful Office

Cons

Maybe a bit robotic. You have to be on the phone for up to 8 hours a day. I did 10 hour shift, and sometimes I would only reply to e-mails for 2 hours the rest would be answering the phone calls. Some shifts seemed a bit unfair, as someone would only be answering e-mails yet someone else would be on the phone the whole shift

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Booking.com Response
8y
Firstly, we're really glad you enjoyed several aspects of your time with us. It's always great to hear that benefits like catered lunches, discounts on booking with us and our beautiful office spaces are appreciated by our team members. Your suggested improvements feedback is also really important for us to know. Please know that we’re continuously looking into how we can support individual preferences as well as what’s right for the team. We fully agree with you about listening to our employees, that's why we conduct regular employee engagement surveys and are connecting with our Glassdoor community. Even though you’re no longer with us, we really appreciate your feedback and will be using it to help us to improve. Many thanks, The People Team at Booking.com

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
3w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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