- Do not expect any progression unless you are from the UK, Eastern Europe, Italy, or Spain. All the seniors and managers are from those listed countries.
- When they hire you, they told you there's a possibility to evolve after 9 months in the company, but when the time comes, the manager has the possibility to refuse your application, especially if you are not in his/her paper.
- You have to fake everything with everyone if you want to progress
- Everything is monitored. If you are finalising an e-mail, and your break has started since 5min but you forgot to change your log-in code, someone will call you to ask to change that. And not always, let's say never in a polite way..
Once, my break was over since 2min and I was in the kitchen, someone called and I missed it, when I came back, the person went to my desk and said something like "next time I call you you better reply" .. Well sorry the coffee machine was busy !
- They are using your weaknesses against you. You will feel like they cares about you, because they want you to confide, but then, they will use it to dismiss you, or to make comments about you with the others team mate or team leader (you can tell by the way suddenly everybody looks at you)
- If you are shy, or not in the mood (which can happen sometimes), they will think that you are disinterested and will take you to some training room where everybody can see your (next to the canteen), where it's overwhelmed, and there's someone watching behind your back
- Everything is recorded, so whenever you have an issue with someone (staff/partner/client) you should send an e-mail straight away to your team leader otherwise this will be used against you in a meeting.
- They can dismiss you after 3 call-in sick, so basically, forgot about having a flu and go to work even if you are dying at your desk. What's funny though, is that if you are the manager friend, you can be sick few times, you won't get any meeting at all.
- Colleagues can leave feedbacks to each other, and it's the best way to make issues bigger than what they are. This is used against you, especially when you want to apply to a higher position.
- If you worked for the Customer department, you can't apply for a position within the Accommodation department because you know too much.
- No general email are sent when there's updates on the procedures (but be sure you will receive some when there's events at the HQ) so you have to follow everything on workplace (Facebook for the company)
- On workplace, if you comment something and it is reported, you can get a disciplinary meeting and get dismissed.
- We never received our written confirmation that we passed the 6 months probation, after 8 months within the company, only an oral confirmation, and so they used this to fire you whenever they want because there's no proof you passed that probation.. Smart eh ?
- If you are not going at every events, be sure there's no progression for you.
- Always be sure to have another solution as soon as you think things are getting worse, because you can be fired without further notice, which gives people (sometimes with families) hard times to pay the bills, eat, the time they find something else.
If you are fired, you have to go back to your desk, with the manager, and get all your stuff in front of everyone. Lovely. Absolutely not humiliating at all.
- If they want to get rid of you, they will, they will find some excuses or some mistakes you did months ago and will used this against you. And obviously, you do not have access to what they have against you.
- The company has a huge turn-over, they do not care about people, as they are hiring every week. Not surprise why half of new hires left the company before the end of their probation
- Unsocial hours. Sometimes you can finish at 10pm, then start at 7am the very next day, and if you complain, be careful ! you can also work 10 days in a row, and no one will care.
- You can not plan having holidays months in advance. You can only book few days for the month coming. Example : In January, you can book days off for March, in February you can book for April, etc etc, but you are usually waitlisted for few days, even weeks !
In July I asked for 4 days in the middle of September, I had the approval for these days the beginning of September, and so the tickets to go home were overpriced.
- The Team Leader are mainly external and so not trained on what agents do, they don't know about the software nor the procedure, and have to ask someone else almost everytime. Being a team leader here is just sticking stuff on a board, and having meeting reading powerpoint made by someone else.
- The open space is crowded and you do not even have the right to sit somewhere else if it is not your team space.
- People are screaming over the phone, sometimes taking of their shoes or eating stinky food at their desk, but that's alright !
- Only 30min lunch (for shift of 8 hours and more you are entitled to one hour break. Here it's 15min break in the morning, 1 hour lunch, 15min break in the afternoon. Obviously you do not choose when are the breaks)
- Phone and personal use of the computer are forbidden, except you're a team leader, a senior, or a friend of the management.
- Targets are ridiculous. Quantity over quality.
- overpriced pension (like 60 per month, then you're a little above the minimum wage, lovely) and you do not even have the choice.
- Promotions are random.. Someone from Time Management (the one who calls you if you're not following the good phone code) can become a Team Leader without experience as an agent.
