Pros
Decent pay, but only if you are an overtime fan. Good quarter bonus. Free fruit and coffee. Laid back, informal atmosphere.
Cons
Horrible call center job, with arrogant and entitled customers and frustrated hoteliers. Phone rings all day. Very number oriented, which can be fine if there is a deeper analysis of these numbers. Middle management is appallingly incompetent and mediocre, safe for a few exceptions. I'd never thought that such a big company, with a great, inspiring CEO, could have such a terrible middle management. Toxic environment, office politics are more important than actual competences. Very bad and uninspiring TLs, only able to micromanage people, gossiping about colleagues and their team members among them and making decorations and stupid games during frequent, mostly useless team meetings. Cult-like environment, unclear and grey rules, hypocrital attitude, PC culture and tokenism at its best. Only desperate people and brown nosers can fit here. A strong feeling that management is pretty clueless about what to do. HR office almost non-existant, always ready to ignore or neglects employees' requests.
