Booking.com

2.0

Jan 5, 2018

Recommend

CEO approval

Business outlook

Pros

- Mostly nice and helpful colleagues from all around the world - Opportunity to learn how to work with data and A/B testing on a larger scale - Good salary (for IT department) - Relocation package and help with paperwork etc - Free lunches, snacks, coffee etc. - Parties every month with free drinks (but only company employees allowed)

Cons

- Extreme politics!! You either play the game from day 1 or you're quickly going to be an outcast. - Immature and just plain BAD management, especially on team-level. People get promoted to TL positions just because they've been working at the company a bit longer than others or because of plain favoritism. - Challenging each other goes as far as people at your own level (and not always)! If you try to challenge or argue a point with someone a bit higher than you, you're doomed. Especially if you are a female who tries to challenge a male... good luck with that! - No guidelines, no consistency, no design procedures in place and with 200+ designers working on the same product, CHAOS is what you're going to have to face working there. Only recently the head of design department is trying to create some sort of guidelines and tools for internal use. - Good work goes usually unnoticed and if you don't parade it around to own it, someone else will get the credit for you! Overall... if you have a chance to work here and you're in your early steps in your career, take the opportunity to learn from a large scale organization, get as much as possible and then move on. If you are experienced and looking for value and a less "kindergarten - office - politics" working environment you're better off looking someplace else.

Booking.com Response

Thank you for your detailed and thoughtful review. We are sorry to hear your frustrations, especially as we can also see that there are elements that you really enjoy about working at Booking.com and that you really want to help us to improve. We are glad to hear that you love working with friendly colleagues from all over the world, indeed, we think having over 150 nationalities bringing unique perspectives is part of what makes Booking.com so special. It's also encouraging to hear that you are enjoying learning how to work with data and A/B testing at scale, it's certainly what excites us. We take your comments about politics very seriously. As you mention our values, you will know that we are focussed on creating an open culture where curiousity is valued and where everyone's opinion can be heard without fear of retailiation. To help make sure that is the case, we'd love to hear more from you on this so please do connect with our Head of People confidentially or if you do not feel comfortable doing so, you can always call our 24 hour confidential compliance hotline. We are also sorry to hear your concerns about management. As you may be aware this is an area that we are looking at seriously across the company and are in the process of rolling out new proccesses for performance measurement and promotion which we hope us to make considerable improvements in this area. We agree that progress and opportunity should be both fair and transparent for everyone. Booking.com should absolutely be a fantastic place to work and we believe we have the right key ingredients. We hope, therefore, that with the help of you and others sharing their feedback, we can tackle any challenges head on and ensure that we are even more focussed on creating the very best experience for everyone who works here. Many thanks, The People Team at Booking.com

All that glitters is not gold... - User Experience Designer Booking.com Employee Review

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