You can't be yourself! Doesn't Recommend. - Customer Service Executive Booking.com Employee Review

1.0
Jul 7, 2017
Recommend
CEO approval
Business outlook

Pros

Bonuses were very helpful (usually between 8 - 16%) but to get a good bonus, you will have to suck up into your manager, also "the almighty" has to like you or you are done.

Cons

You can't be yourself - be who your manager wants you to be. A company totally high school oriented where it counts if you are "popular" and not the stats (numbers). Useless philosophy. They hire managers/team leads with no experience or personality because they're very mold and will just follow ridiculous orders. They categorize the employees, or you do what they want you to do and they like you for being a follower or you are done! And don't even think on moving up in the company if you are not sucking up your Team Lead or Manager, or if you think different, or if you are not "popular" forget it! it doesn't matter if your stats are great! It's all about being popular and to be the chosen one....

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
2w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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