Avoid!!!! - Customer Service Executive Booking.com Employee Review

1.0
Apr 15, 2017
Recommend
CEO approval
Business outlook

Pros

flexible hour scheme... beneficial if you have other interests in life

Cons

Incompetent team leaders and absurd internal regulations (e.g. 1 min over your lunch break is considered a late incident). Sick policy is a joke (verbal warning after third sick leave in 1 year) Team leaders are to busy decorating the office and inventing kindergarten style games thinking that in this way they are motivating staff to assist one in any useful way in the day to day work. Recruitment team seems to lower standards progressively in relation to who they hire. Once gets promoted only on the basis of how much he socializes with middle and upper management not on actual skills. The sad think is that they keep on trying to promote the company values however they treat people in an unfair and unprofessional manner. During my time I sow some investigations on performances treated at best with dilettantism... but more resembling the Spanish inquisition than what a modern company should do towards the employees

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
3w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

See reviews by: Helpful|Rating|Date|All