Pros
easy money. you are monthly paid to literally copy and paste templates and be polite to guests on the phone. no actual skills are required in order to succeed. colleagues are usually friendly and nice people
Cons
everything! the work environment brings just stress into your life. you are considered as little more than a slave. if the Team Leader does not like you you will be treated badly. do not work too hard as they do not like outstanding people. promotions are not based on meritocracy. if you want to have easy life or be promoted you need to do the least i terms of actual work but make sure to be nice to your team leader very well as that is the person you depend on. . the actual management will not give any importance to your complaint and will always stand on their side. Unfortunately team leaders do not really care about agents as their only goal is to be promoted themselves so if you are too good they will cut you off.. and if they do not like you as well. . they are basically allowed to do whatever they want as you do not count anything for he company. they usually hire over qualified people for the job and those are the first to leave as they are not treated with any respect. rules are not clear but if you dare say anything or ask the wrong question you'l get fired. for real! they usually do not even give much feedback. their favourite sentence is "you do not fit the company" .. and if you don't.. well, that means you have a brain :-)
